Privacy Policy
Privacy Policy for VLC BK SL
Last Updated: April 29, 2025
1. Introduction
VLC BK SL ("we," "our," or "us"), operating at CARRER DE GARRIGUES 17, 46001 Valencia, Spain, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when making a reservation through Fare Harbor, including:
- Full name
- Contact information (email address, phone number)
- Identification details (collected at pickup)
- Payment information (processed through Fare Harbor)
2.2 Usage Data
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of your visit
- Time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the collected information for various purposes, including to:
- Process your bike rental reservation
- Complete transactions via Fare Harbor
- Send booking confirmations and rental agreements
- Contact you regarding your reservation
- Improve our website and services
- Comply with legal obligations
4. Third-Party Service Providers
We may share your information with third-party service providers to facilitate our services, including:
- Fare Harbor (booking system)
- Payment processors
- Email delivery services
- Analytics providers
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:
- The right to access, update, or delete your personal information
- The right to rectification
- The right to object to processing
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us at [contact email].
8. Cookies
Our website may use cookies to enhance your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
9. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:VLC BK SL CARRER DE GARRIGUES 17 46001 Valencia, Spain
Phone: +34627562082